Your satisfaction matters to us. Because skincare is a personal-care product, our return policy is designed to be fair while meeting hygiene standards.
Returns are accepted within 7 days of delivery for products that are unopened, unused, and in their original sealed packaging. For hygiene reasons, opened or used skincare products cannot be returned unless defective.
If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with photos of the product and packaging, and we'll arrange a replacement or refund at no extra cost.
Email contact@k-aurea.com with your order number and reason for return. Our team will confirm eligibility and share pickup or drop-off instructions.
Approved refunds are processed to your original payment method within 5–7 business days of us receiving the returned item.
Opened products, sale/clearance items, and gift cards are not eligible for return unless found defective.
Reach us at contact@k-aurea.com or +91 82085 08906 — we're happy to help.